Client Context & Engagement Overview
The National Career Service (NCS) Portal is a flagship initiative of the Government of India,
designed to connect job seekers, employers, training institutions, and career counsellors. With
millions of users relying on its services, the portal plays a critical role in enabling employment
opportunities and workforce development nationwide.
Engagement Objective
Our team was engaged to stabilize, operationalize, and modernize NCS portal, ensuring
uninterrupted service delivery and restoring confidence in the ecosystem. The mandate
required immediate triage, long-term operational support, and a roadmap for continuous
improvement.
Scope of Work & Delivery Model
Key Focus Areas
• Bug Fixes & Security Patch Management
o Resolved OTP failures (SMS/Email), SAS platform issues, CRM malfunctions
o Restored ticketing and call centre data flows, enabling inbound/outbound calls.
o Corrected misconfigurations across the platform – both functional and business
System Stabilization & Documentation
o Delivered full technical and functional documentation of systems, interfaces, and
integrations.
o Established daily health checks, error management protocols, and operational
handbooks for technical support teams.
Data & Integration Support
o Migrated and managed data from multiple sources (state portals, institutes).
o Revived stalled integrations with states and MoU partners (Quikr, Tata Hub).
o Supported ad hoc data requirements, including parliamentary queries.
Infrastructure & Security
o Strengthened infrastructure with proactive monitoring, DevSecOps automation, and hyperconvergence.
o Enhanced collaboration between application and infra teams to reduce risks in acritical transactional ecosystem.
Delivery Model
• Dedicated Triage Team: 24 Engineers including program/project managers, architects,
developers, DevOps engineers, and tech support staff.
Operational Framework:
o Phase 1: Troubleshooting and resolution.
o Phase 2: Platform enhancements and bug fixes. Support Model: 24×7 operations, SLA-driven, monthly release cycles for continuous improvement
Impact, Outcomes & Future Roadmap
Impact & Outcomes
• Continuity & Stabilization
o Critical issues resolved, ensuring uninterrupted services for job seekers, employers, and call center operations.
o Smooth functioning of integrations with states and MoU partners.
Modernization & Security
o Infrastructure hardened with DevSecOps practices and proactive monitoring.
o Reduced operational risks through improved collaboration and documentation.
Operational Excellence
o Transitioned into a stable support framework with clear SLAs.
o Delivered structured documentation and handbooks for long-term sustainability.
Strategic Value Delivered
• Restored confidence in a national-scale platform.
• Enabled seamless collaboration – Government, private partners and state stakeholders.
• Established a culture of continuous improvement through DevOps practices.
Future Roadmap
Building on the success of NCS Platform stabilization, our team worked on the following enhancements:
• Enhancing User Experience: Introduce intuitive workflows, mobile-first features, and
accessibility improvements.
• Expand Integrations: Onboard additional state portals, training institutes, and private
partners.
• Advance Security & Compliance: Implement advanced monitoring, AI-driven anomaly detection, and compliance with evolving data protection standards.
• Drive Analytics & Insights: Enable dashboards and reporting for policymakers to make data-driven decisions.
In Summary
Our team ensured continuity, stabilization, and modernization of the NCS portal by fixing critical issues, documenting systems, enabling integrations, and deploying a strong technical team to support its stakeholders.This engagement demonstrates our ability to rescue, stabilize, and enhance large-scale national platform, ensuring they deliver on their mission with reliability, resilience, and innovation.
